by vonjohin on Sat Apr 26, 2008 11:03 pm
Installing the update broke it for me. Now it says The license you purchased is intended per Computer, you can't share it with other users, This abuse was reported! Contact us for further information about volume discount.
Angelo, perhaps English is not your first language, so I offer some friendly advice. This statement implies clearly that I tried to steal this software, that I tried to install it on more than one computer (which I did not), and that I have abused the right to install, which was in turn "reported."
Then it disabled the software are though I were a thief until I got in touch with you to fix it.
That's just not nice. First, I strongly suggest you change that wording to something less offensive that does not imply theft. Second, disabling something I paid good money for only serves to piss off the guy who paid you. The thief, he will find a way around this. The honest guy, me, I have to deal with a hassle. Its not a good policy.
I installed the updated onto my Mac, using Parrallels, and then I got that message and it disabled my software.
While I know that you can do something to fix this, honestly, if this is how it will work moving forward, then just refund my money and I won't use it. I really don't want to hassle with contacting you and your company each time I try to update if I have to deal with this.